Swissport Internal Communications & Safety
Swissport streamlines internal communications across 300 airports, ensuring timely updates and safety alerts reach its 60,000+ deskless employees. In aviation, clear communication is essential—and Digital Signage OS Platform delivers.
About Swissport
Handling over 230 million passengers and 4.1 million flights annually, Swissport operates in one of the most complex and dynamic environments on earth—aviation ground operations. The company is a global leader in passenger services, ramp handling, cargo logistics, and airport lounge operations, with safety and efficiency at the heart of every process.
The Need
“Safety is our top priority, above anything else,” says Sofocles Tymvios, CEO of Swissport.
And while the company has invested in a mobile internal communications app to keep employees informed and engaged, it quickly became clear that not all staff could be reached through mobile alone.
For roles like cargo handlers and ramp agents—who often work away from desks and without immediate access to mobile devices—information delivery gaps remained. Swissport needed a dynamic, accessible, and scalable solution to deliver real-time communication directly to the frontline.
Reaching Every Employee, Everywhere
Implementing Digital Signage OS across Swissport’s operations revolutionized their internal communications. Each airport location is empowered to manage its own dedicated workspace, allowing local teams to personalize content to suit their specific operational needs, all while preserving a consistent global communication standard. “It’s incredibly simple to set custom permissions and manage group access. Given the size of our organization, we heavily depend on workspaces to coordinate our screens and content,” explains Christos Perdikos, Field Service Technician at Swissport.
Swissport staff rely on ready-made templates to create and update vital content. This ensures that safety alerts, operational notices, and major company announcements are efficiently distributed to the right teams at the right moment. As HR Manager Andri Petrou notes, “The ability to use templates for content creation was one of the main reasons we selected Digital Signage OS.”
From passenger areas to operational zones, Swissport has established a streamlined digital ecosystem that guarantees the timely delivery of essential information. As the company broadens its use of digital signage, the scalable infrastructure of cloud-based digital signage keeps every team aligned, connected, and well-informed.
“We love that Digital Signage OS is such a secure platform. It’s just been a great solution for us, overall.”
Field Service Technician, Swissport
The Solution
By implementing digital signage across its global operations, Swissport transformed how it communicates with employees in real time. Each airport location manages its own content through customizable workspaces, enabling a balance of local flexibility and global brand consistency.
“It’s really easy to create the custom permissions and administer group access. Since we’re such a large organization, we really rely on the workspaces to manage screens and content.”
— Field Service Technician, Swissport
The team leverages content templates to streamline the creation of safety alerts, company announcements, and daily operational updates. This ensures consistency in messaging, regardless of who’s managing the content.
“The option to create content using templates is one of the key reasons that we chose Digital Signage OS.”
— HR Manager, Swissport
“The screens help us try to cross-sell and upsell products. Most customers come into the store to pick up their order, so they have already ordered their main course. We try to upsell side dishes and drinks, etc. In addition to this, the screens also provide customers with something to look at while their order is packaged.”
Field Service Technician, Swissport
The Result
- Universal Reach: Employees without mobile access—such as ramp agents and cargo handlers—now stay informed via strategically placed digital displays across terminals and service areas.
- Content Management Made Easy: With intuitive tools, even non-technical staff can create, schedule, and update content with minimal training.
- Localized Control, Global Standards: Each airport location controls its own screen content while aligning with Swissport’s global brand voice and messaging standards.
- Real-Time Updates: Flight data integration ensures that passengers and teams receive the latest operational information, helping keep processes on time and running smoothly.
- Enhanced Safety Culture: By ensuring all employees receive safety updates instantly, Swissport reinforces its commitment to employee wellbeing.
- Scalable & Secure: As Swissport expands, Digital Signage OS’s cloud platform scales effortlessly while offering a robust security infrastructure—critical when handling sensitive operational data.
Digital Signage OS has proven to be a powerful enabler of communication for Swissport, supporting the company’s mission to maintain safety, efficiency, and unity across a vast, complex network. With a solution that blends ease of use, adaptability, and enterprise-grade security, Swissport has successfully bridged the gap between corporate offices and on-the-ground teams—ensuring no employee is left out of the information loop.
“We’ve been very impressed with the support we’ve had from the team. Our plans to expand our use of digital screens are ambitious, and it’s important to us that we have support on our journey.”
Field Service Technician, Swissport
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